A little help with your order

How do I place an order?

Choose a restaurant, add dishes from its menu, and sign in with Google. Enter your delivery details and review the final total before paying through Razorpay. Each cart contains food from one restaurant.

Where is my food?

Open Your orders to see the latest restaurant and delivery status. Use Refresh tracking for an update. Preparation and delivery times are estimates.

Something went wrong

Open Your orders, find the order, and choose Contact support. Select the issue and describe what happened. Responses appear in Support updates in your account.

Never share a password, OTP, card PIN, or UPI PIN in a support message.

Can I cancel?

If the restaurant has not accepted your order, the order page offers a cancellation request. A paid cancellation needs a refund review. After acceptance, contact support so the team can review your situation.

Payment was deducted but I cannot see an order

Check Your orders before trying to pay again. Payment confirmation can take time. Keep the payment reference, amount, and time available for support, and do not share your payment credentials.

Why is a restaurant closed?

A restaurant can pause orders or mark dishes sold out. If ordering is paused across Tiffzo, existing orders may still be fulfilled; check your order status for updates.

Do I need to install an app?

No. You can order in your browser or scan a restaurant’s Tiffzo QR code. You can also add the website to your phone’s home screen.